| What we're waiting on | Owner (PM) | Status | Expected back | Timing | Last / next reminder |
|---|
The PM who never lets a date slip silently is also the one whose customers deliver on time.
Median improvement in how fast customers return their items once a commitment is tracked and reminded here — versus untracked asks.
The thing you're waiting on from the customer, and the date you both agreed. Nudge takes it from there.